Consumer Complaint Resolution
At Romi Torres | Elite KY Homes, we are committed to providing professional, ethical, and responsive real estate services. We value every client relationship and take concerns seriously. If you are dissatisfied with any aspect of our service, we encourage you to let us know so we have the opportunity to address your concerns promptly and fairly.
Our Commitment
Our goal is to provide every client with:
- Honest and professional representation
- Prompt and courteous communication
- Transparent and ethical business practices
- Compliance with all applicable real estate laws and regulations
- A positive customer experience from beginning to end
If we fall short of your expectations, we want to hear from you.
How to Submit a Complaint
If you have a concern regarding our services, please contact us as soon as possible with the following information:
- Your full name
- Phone number and email address
- Property address (if applicable)
- A detailed description of your concern
- Any relevant documents or supporting information
- Your preferred resolution
Complaints may be submitted by phone or email.
We encourage you to provide as much detail as possible so we can thoroughly review the matter.
Complaint Review Process
Upon receiving your complaint, we will:
- Acknowledge receipt of your complaint.
- Review the information provided.
- Contact you if additional information is needed.
- Investigate the matter in a fair and impartial manner.
- Respond with our findings and, when appropriate, proposed resolution.
Our goal is to resolve concerns promptly and professionally.
Response Time
We strive to acknowledge complaints within two (2) business days and provide a substantive response as quickly as reasonably possible. Complex matters may require additional time depending on the nature of the issue.
Regulatory Information
If you believe your concern involves a violation of Florida real estate laws or regulations and cannot be resolved directly with us, you may contact the appropriate licensing authority.
Florida Department of Business and Professional Regulation (DBPR)
The Florida Department of Business and Professional Regulation oversees the licensing and regulation of real estate professionals in the State of Florida.
Additional information regarding consumer complaints can be found on the DBPR website or by contacting the department directly.
Equal Housing Commitment
Romi Torres | Elite KY Homes is committed to providing equal professional service to all clients and consumers.
We fully support the principles of the Fair Housing Act and do not discriminate on the basis of:
- Race
- Color
- Religion
- Sex
- Disability
- Familial status
- National origin
- Or any other protected characteristic under applicable federal, state, or local law.
If your concern relates to housing discrimination, you may also contact the appropriate federal or state fair housing agency.
Continuous Improvement
Client feedback helps us improve our services.
Whether your experience was positive or whether you have concerns, we appreciate your feedback and are committed to continually improving the quality of service we provide.
Effective Date: July 15, 2026
Last Updated: July 15, 2026
Contact Information
Romi Torres
Licensed Real Estate Broker – Florida
Phone: (786) 840-8082
Office: (502) 249-4950
Email: romi@elitekyhomes.com